Shipping your package
Packages are generally dispatched within 48 hours after receipt of payment. They are shipped by post with or without a tracking number (Chronopost), standard shipping is free for orders over 50 euros.
Shipping fees include preparation and packaging as well as postage. Preparation costs are fixed, while shipping costs vary according to the total weight of the package. We recommend that you group all your items in one order.
We cannot group two orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are appropriately sized and your items are fully protected.
Please note that only Chronopost parcels with a tracking number benefit from these guarantees.
As standard deliveries are sent without a tracking number, we cannot guarantee refunds, returns or exchanges. The price of delivery with Chronopost is 5€ for dummy parcels, whatever the amount of your basket.
If your package is lost by the Post Office or damaged, you will be compensated by us (by refund or voucher depending on the situation).
Returns are only accepted if the package is damaged during delivery.
The cost of returning the package is at your expense.
You owe it to yourself to provide proof of the poor quality of the product upon receipt, otherwise we retain the right to refuse an exchange.